Novotel Marsa Alam

Hotel rooms ⭐⭐⭐⭐ Service ⭐⭐⭐⭐⭐ Facilities ⭐⭐⭐⭐ Animation team ⭐⭐⭐⭐ Reception desk ⭐⭐⭐⭐ Staff ⭐⭐⭐⭐⭐ Cleanliness ⭐⭐⭐⭐ Pools/bar ⭐⭐⭐ Food choices ⭐⭐⭐ Very good hotel, not too far from the airport (40mins). Excursions available, the submarine boat booked by Ahmed was brilliant. ALL staff were 5 stars. Friendly, kind, approachable and will go out of their way to help you. Massage parlour was superb, fantastic service by Amina, Jasmine and Wahid. Very professional. Highly recommend. Reception desk, very helpful and provide clear information. Always welcomed with a smile. Snorkeling service and hire of equipment was very simple and Mohamed the safe guard always took extra care of the residents. Food, as a vegetarian, not many options, which was a let down for me and the family on this holiday, as everything else was superb. Even the waiters and chefs were brilliant. A suggestion...pizza and burger station in the main dinner hall, would be brilliant, as children had limited choice. Two toasters would be good, so that that there is less of a queue. Food labelled clearly if it is vegetarian. Asian themed food, as Egypt has a huge variety of spices. Ice cream station (I only ever saw ice cream being served once). Tea time, freshly made doughnuts, or pastries to be served at both pool side. In between lunch and dinner, it would be good to serve pizza and burgers, like they do at other all inclusive resorts. Lastly, small pool bar did not serve any hot drinks, and for my mum to walk to the other side, proved a little difficult. These are suggestions to help improve Novotel, I am not disappointed, I just wish to help towards making this resort even better than what it is. Thank you everyone at Novotel, you were all fantastic.

Hotel with great oportunities however service in F&B outlets needs big improvmenst. We went to many hotels in this region but first time I have experienced that there is no service while the bar is still open. The person who is in charge of beach bar closes whenever He wants. Bar closes at 18:00 but this barman goes to lifeguards desk at 17:00 and pretendens its nobody there or He just leave his work while still should be open even thought He sees us standing there. He also told us many times that drinks has finished that’s why He needs to close which was unfortunatelly not true. I spoke to General Manager about it but He was not interested at all in listening to my opinion. There is this saying “A fish rots from the head down” and its always true. They have an advantage thouht the hotel is very green and there is plenty of gardners working all day long to make it looks nice. Our housekeeping person was good. Thanks for that.